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14
Nov 11

Customer Spotlight: Salon POP

by Lisa Tachan, Head of Spreading the Herd Word

At only 2.5 years old, Salon Pop possesses a vibrant atmosphere that not only comes from its sleek and elegant salon interior, but also from a happy, talented team of stylists and their very-happy-to-be-there clientele.

At this specific salon located in Winnipeg by Grant Park Shopping Centre, there is plenty to be happy about. Aside from awesome staff and loyal customers, Salon Pop has bragging rights to using only Eco-friendly and organic products by Aveda; a company with a mission statement claiming they “strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world”.

Providing the best possible experience while offering high quality hair styling services and products to customers is just the beginning of what owner Mark Braun and his team of stylists strive for at Salon Pop.

“Aveda looks at beauty and wellness from a holistic standpoint, and that transpires into what we do. We’re not about beauty trends or fads, we’re about taking care of each person that comes through our door as a whole. We’re not just about the hair cut. We want to help with the daily beauty regime of every individual. “

Salon Pop started as a team of 3 stylists and has quickly grown into a fully staffed salon with a flourishing list of clients. On top of running the salon, Mark is also behind the chair and in high demand, checking up on his staff and interacting with customers to ensure every individual leaves the salon completely satisfied. That being said, there isn’t a lot of time in the day to commit to much else.

“When I opened Salon Pop, I knew that I wanted to get away from everything to do with payroll. I wanted to find someone else to do it.  IBEX made my life so much easier. It’s been a huge time saver for me.”

Mark Braun keeps Salon Pop running using Mac computers, which makes him and his business somewhat unique to the IBEX customer experience.  Before changes were made to our payroll system, IBEX wasn’t compatible with the Apple products. To get his payroll done, Mark would have to call in his numbers and speak to our support staff, who would then key all of his information in for him. When the software became available to use on a Mac system, Mark had the opportunity to have the hands-on experience with the IBEX Payroll system himself.

“The transition has been fantastic. I love the fact I am able to do direct deposits and the reporting system is easy to go on. I’m able to calculate holiday pay or make deductions. If I’m ever not sure – I do 90% of my payroll and then call Kevin to double check my numbers, and he’ll either talk me through it or run it himself. My relationship with IBEX has been awesome.”

The ability to access IBEX Payroll both online and through the hardware of his choice has been a huge plus for Mark and his business. He has been able to get his payroll done at a time that is convenient to him, and hasn’t had to put his life on hold to rush back to the office to make sure his employee’s get paid.

With a ‘blooming’ business focused on the ultimate customer experience, IBEX is happy to give Mark and his team a Mac-friendly service that makes payroll the last thing on their minds!

Looking for a wicked new stylist with Eco-friendly values? Visit Salon Pop’s website for more information on their products and services.

Interested in learning more about IBEX and our customers? Find us on Twitter @IBEXPayroll

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9
Nov 11

Customer Spotlight: Noble Locksmith

by Lisa Tachan, Head of Spreading the Herd Word

Noble Locksmith began as a one man business started by George Noble over 100 years ago. Since then, this company located in the heart of downtown Winnipeg  has grown to house 20 employees, a fleet of about 10 service vehicles, and a small retail operation that provides a variety of locksmith products and services.

Over the past century, Noble Locksmith has changed hands and stood the test of time with different owners and management. At present, Noble Locksmith is a family business, co-owned by brothers Brian and Frank Senden. They are the first to be 2nd generation owners in all of Noble Locksmith history, as they purchased the company from their parents over 18 years ago.

As the company established itself and became a permanent fixture in Winnipeg’s history, Noble Locksmith grew and evolved while staying true to their business purpose. With values focused on  quality locks, safety, and peace of mind (and not to mention the 100 years of experience under their belts), Noble Locksmith promises efficient, courteous service and top-of-the-line hardware products to provide their customers, both residential and commercial, with whatever they require to meet their security needs. They also make it a point to go above and beyond for their customers.

Brian and Frank Senden

“We offer a 24 hour emergency service, since we know from experience that emergencies or people locking themselves out happens at all hours. Our guys are dedicated and know that when they get hired on they need to make themselves available at all times in case something does happen.” – Brian Senden, President

When a small business like Noble Locksmith starts getting bigger, needing to staff more employees, expand their products and services, and continues to build and grow their clientele, the workload of everything involved with payroll really starts to weigh on the company.

“The biggest problem with payroll was the time it took me away from my business. I did it all myself, so it was one morning a week and unfortunately I’d make a lot of little mistakes, so a lot of the time was spent on the back and forth of fixing those mistakes.”

Brian and Frank turned to IBEX Payroll to help them out with their growing small business. So far, the partnership has been the perfect lock-and-key match.

“With IBEX, there are no mistakes. T4′s were once a full-day job, now it’s a matter of minutes to submit my information. It’s been a real time-saver. It takes me about an hour a week to punch my numbers in and get my payroll done. Any questions I have, the support staff always gets back to me quickly and it’s so easy to get someone on the phone.”“

IBEX is all about helping small business owners keep the government and their employees happy by providing a quick and painless online payroll service. We want companies like Noble Locksmith to focus on what has kept them around for over 100 years;  their business, and their customers.

Looking for a good locksmith? Check out Noble Locksmith’s website for more information about their products and services.