Posts Tagged: Susan Turner


6
Mar 12

The Power of Meaningful Recognition

By Raissa Sagun, Herd Geek

Imagine walking into your office on a Monday morning to find a surprise waiting at your desk.

No, it’s not a big stack of papers that have to be filed or a report to be completed within the next two hours. Instead you find a small centerpiece of vibrant flowers in a hand decorated vase with no note of who it’s from.

What would you think and how would you feel?

When this happened to the ladies of the Herd, our day became super charged with buzz about secret admirers, claims to how special we were and general excitement over this small but significant gesture.

A little bit of sunshine

This internal ibexseed was planted by Susan, one of the Grumpy Goats a.k.a. our management team. A member of her crew who wasn’t feeling well had declined an offer to head home early which made Susan wonder what else she could do to cheer up the employee. Flowers were one idea, but a bouquet of tulips would eventually wilt and an empty vase would be left behind. Plastic ones would last longer and be inexpensive enough to make one for everybody. It would surely brighten the day, and the office surroundings overall.

Let’s be honest, from an employee’s point of view promotions, raises and title upgrades are quite nice and are always welcome. But sometimes the most noteworthy and meaningful recognition we get from our coaches are those with a personal touch. It’s not just recognizing your hard work, but also your value and who you are as an individual. A plate of baked goods because they know you love cookies, an out of the blue lunch at 529 because you’ve never been or a simple comment sharing your excitement for a new addition to the family.

These types of acknowledgements may be infrequent but they leave a lasting impression. It’s a reminder that you work for a company that cares with leaders who respect you. It’s motivation to keep up the good work and encouragement to take on the challenges. It’s an affirmation that you are indeed making a difference.

 


3
Dec 10

Hugs in a Box

Yesterday one of our most effervescent, amazing, energetic and entertaining customers was not her usual self, not at all.  She was down, way down.

Susan Turner, Culture Queen and Payroll Specialist, noticed our customer was in need of hugs and alerted the whole Alpine Crew.  It was time for an ibexseed!

The Alpine Crew met and with leadership from Raissa and help from Jill,  we put together  ”Hugs in a Box”.

Recipe for Hugs in a Box

  • a poem (see below).
  • a personal note from Alpine Crew.
  • a teddy bear.
  • a bunch of Hershey’s hugs in an IBEX mug.

We sent it all out by courier and we hope that in some small way we brightened her day.

The Power of a (((Hug)))

There’s something in a simple hug

That always warms the heart;

It welcomes us back home

And makes it easier to part.

A hug’s the way to share the joy

And sad times we go through,

Or just a way for friends to say

They like you ‘cuz you’re you.

Hugs are meant for anyone

For whom we really care-

From your grandma to your neighbor,

Or a cuddly teddy bear.

A hug is an amazing thing–

It’s just the perfect way

To show the love we’re feeling

But can’t find the words to say.

It’s funny how a little hug

Makes everyone feel good;

In every place and language,

It’s always understood.

And hugs don’t need equipment,

Special batteries, or parts–

Just open up your arms

And open up your hearts.

~Jill Wolf~


17
Jun 10

A Major Milestone

Becoming the best place in Canada to work takes more than an internal focus on putting people first.  It also takes a focus on customers and innovation.  For IBEX that meant finally admitting that our technology and capabilites needed a major overhaul so that we could deliver the features and innovations our customers want.

That process started for us in November of 2009 when we decided to commit whole hog to wholesale replacement of our payroll engine, online payroll/HR system and our inclusion (communitly living careware) platforms.  Since that time, work on the new system, codenamed “Everest”, has been going non stop.  There are currently 11 people working full time on Everest and the milestones are starting to happen.  A few months back we ran our first payroll in the new system and a few weeks ago we printed the first cheque from the system.

So far, all the real customers in the system are what we call full service customers.  They send in an email, phone us or fax us with their input and we do all the work in the system for them. Yesterday, we decided that we are ready to let customers into the system for themselves.  We wondered if anyone would want to go first and if anyone would even be interested.  In short, we were afraid.  We wondered how we should find out if anyone was interested.  Susan Turner, Payroll Specialist and Culture Queen had a simple solution – “Send out an email and ask”.  It was a brilliant idea and we did just that.  We were hoping to get at least three customers that we could work with one-on-one in the new system.  I hoped maybe ten customers might respond so we could pick three to begin with. Boy, was I off the mark!

Within 24 hours, 13% of all our customers emailed back saying they wanted to be the first to work with Everest.  The response was very gratifying and inspiring.  Maybe it was the free coffee mug that we were offering or maybe people really are interested in a new and better system.

We have picked three customers for personalized training and we plan to engage most everyone who wants to be in trying Everest over the next weeks and months.  So our milestone is really two fold.  1) we are letting customers into Everest for the first time and 2) people are really wanting to see us do this and make the system better.  We are inspired to keep going and see this through.

Darryl