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The newest addition to the Alpine Crew brings 12 years of dedicated service that have prepared her well for her role at IBEX. And it's been that kind of commitment to customer care and support that has made for a successful and seamless transition for both the Crew and their customers.
Meet Susan Turner: Professional. Experienced. Ready to serve.
Before joining IBEX, Susan owned and operated her own payroll company serving clients in Steinbach, Winnipeg and the surrounding area. Her desire to provide the highest level of service made hers the only company of its size with the ability to offer direct deposit, an element her customers greatly appreciated given their broad geographic locations as well as those of their employees.
Susan's experience includes working with clients whose needs were as varied as a single employee paid once a month, to large companies with complicated and demanding weekly payrolls. Her ability to anticipate the needs of all her clients, combined with her high levels of energy, enthusiasm and compassion, have proven to her the value of quick turn-around times, immediate action and last-minute changes on behalf of her clients.
Because of Susan's commitment to her clients and career choice, her decision to join IBEX was an easy one, she says.
"I was familiar with the IBEX culture and knew we shared the same values of customer service and commitment to community. When I found out they were hiring, I knew right away I wanted to be part of that kind of success and growth opportunity."
Susan's professional skills, her attention to detail and her passion for her work have been a welcome, and natural, addition to the IBEX family. Whatever your needs, big or small, urgent or more timely, Susan is ready to serve.
Please help us welcome Susan to the Alpine Crew. If you ever need to reach her, you can call the Crew's new direct number at 204.478.3707.
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Troy Domenco Climbing to New Heights.
Many of us have hunted through pictures trying to find the elusive Waldo. Well, we've been getting the same question at IBEX the last few weeks about "Where's Troy?"
Troy has been a stalwart member of the customer service team at IBEX for more than five years and was most recently Head of Alpine Crew, The IBEX customer support team. Two weeks ago, Troy started a new new role at IBEX as iSystems Evengelist. In this role Troy is in direct support of Alpine Crew, training staff, providing backup on busy days and helping to make Alpine Crew run even smoother than ever. The change is allowing us to keep Alpine Crew running better than ever while also allowing Troy some time to work with the team building the next generation of IBEX systems.
Taking on the role of Head of Alpine Crew is Kevin Zimmer, who has been with IBEX for 11 years and is ever-ready to assist IBEX customers. Feel Free to contact Kevin at anytime by calling the Summit Support line at 204-478-3707.
Stay tuned for more info on Everest, our codename for IBEX's next-generation payroll, HR and time and attendance system, launching next spring.
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Summit Support
Team-based philosophy reflects the IBEX culture.
Customer service is an ambiguous term; it means different things to different people. Not only that, but every company in the world makes the claim to "good customer service".
At IBEX, we actually deliver.
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