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A great culture demands timely, open
communication. Each day at 10:12 am the
whole company gathers for five minutes in
the IBEX commons and we share good news,
missing systems and each department
summarizes key priorities for the day.
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Trying to build a sustainable employee-
owned company requires that everyone
understands the finances. Each month a
climbing higher letter to the whole herd
highlights the company's whole financial
picture.
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Clean Your Green makes public our love for
our community and our commitment to
making it a great place to live. We show it by
improving green spaces while raising tons
of dough for hard-working deserving families
through Habitat for Humanity.
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“Herd People Program” is about taking care
of ourselves. It is okay for herd members to
say “please hepp me.” This program
provides paid time off for herd members to
take things in their personal life to new levels
with professional help.
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We follow a herd mentality. This means
doing things our way. Our way means doing
things that are good for our customers and
good for us. The more we follow the herd
mentality the better our systems and service
have become and the happier we have
become as people.
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We assign each customer to a support crew of 3 to 5 Herd members. Each crew works together to serve their assigned customers. You know your crew and your crew knows you. Each crew has a single phone number and email address. Our support philosophy is named after Alpine Crew, our first crew and the pioneers of this system.
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Having a stable home is important. In 2010,
we purchased the 60,000 square foot
building that has been our home for past 10
years. We can now go forward with the
confidence that we have room to grow, plus
we can play floor hockey in our office
without getting grief from the landlord!
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Herd Geeks, Head Feed Counter, Mountain
Do, Pasture Manager, Culture Queen, Alpine
Crew..., you get the picture. We take our work
seriously, but not ourselves. People
concerned with the size of their office
or their title don’t work at IBEX — they
can’t stand it.
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Every herd member sits with their coach,
usually their supervisor, every six weeks.
This is not a review, but a meeting where
the coach mostly listens and helps the
herd member set goals and be
accountable for them.
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Every day we try to exceed our customers'
expectations, but sometimes we like to go
even further. In these random acts, the
extra thought we show – the extra effort we
give – plants SEEDS of love, concern and
value in the minds and hearts of our
customers and our community. If we see a
need, we try and plant a seed.
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